Terms
Short, in plain English, and true
What you can expect from this platform, and what it expects from you.
1. What this service is
Wellbeing4me™ is a booking platform. It introduces you to independent, registered wellbeing practitioners and handles discovery, booking, payment and messaging. It does not provide treatment, diagnosis or clinical advice, and it is not an emergency or crisis service.
2. Who you are contracting with
Your agreement for the session itself is with the practitioner you book, not with Wellbeing4me™. Their professional obligations, insurance and complaints process are their own. Our agreement with you covers the platform: search, booking, payment handling and messaging.
3. Booking and cancellation
A confirmed booking holds that time exclusively — the platform will not let anyone else take it. Each practitioner sets their own cancellation window, shown on their profile and again before you confirm. Cancel inside the window and you are refunded automatically; outside it, the practitioner decides.
4. Payment
You pay the practitioner’s listed fee, in the currency shown, with nothing added by us at checkout. Payments run through Stripe; your card details never reach Wellbeing4me™ servers. Amounts are handled to the cent.
5. Your account and conduct
Keep your account details accurate and your access to yourself. Abuse, harassment or misrepresentation towards a practitioner ends the account, and we may act immediately where somebody’s safety is at stake.
6. Reviews
You may review a practitioner after a completed session. Reviews must describe your own experience. We remove reviews that identify third parties, contain clinical claims about other people, or are not from a real booking.
7. Ending this agreement
You may close your account at any time. Records we are required to retain — payment records, and health-adjacent data with a statutory retention period — are kept for that period and then removed.
See also our privacy summary. Questions about any of this: hello@wellbeing4me.com.